Helpdesk

  • Advantages of using Jimacare platform:

    All cares hired through this platform are insured Online payment are secured and encrypted with assessible invoice. No additional fee. You pay for care provided by our carers.

    You pay less for quality service.

  • How can I get carer through this platform?

    Register on our platform and start contacting our experienced carers.

  • Are carers on Jimacare platform capable of caring for me?

    All carers on this platform have more than 10 years experience, fully insured, vetted with up to date Care Training.

  • How do I know amount to pay for care job?

    You can make agreement on price with carer you prefer.

  • Is payment secured on this platform?

    All payments made on this platform are secured and encrypted.

  • What service can you provide?

    We support adult care, childcare and Housekeeping.

  • I have a mix feeling leaving my children to a childminder they don’t know

    Our childminder have chosen to work with children because they like it and they are there to put you and your family at ease.

  • How do you select the Childcarer?

    All childminders are approved with at least 2 years professional childcare experience. They are vetted in different stages which include detailed application form, an interview and reference checking. We are always committed to getting knowledgeable, and experienced childcarers who choose to commit to long term childcare.

  • Do your Childcarer’s have experience with newborn babies and infants?

    Yes. Many of our childminders have years of experience working with infant or newborn. You will be able to search for experienced childminder for your family.

  • Are all Childminders DBS checked?

    They are all experienced and registered childminders and have been DBS checked as part of OFSTED registration. Nannies are not required to obtain DBS, but we follow up with their previous employers for referencing.

  • Are all Childminder insured?

    Yes. they are all insured and self employed.

  • How do I pay Childminder?

    All payment including (fee +VAT) is made through Jimacare platform.

  • How can I contact Housekeeper?

    Go to our website and create ads for free. or search and select experience housekeeper on the website and contact them.

  • What cleaning products do I need to provide for my Housekeeper?

    Client needs to provide a mop and bucket, vacuum cleaner, and toilet brush ( including iron & board if needed)

    Please ensure you have the following if you are supplying your product

    • A disinfectant spray (kills 99.9% bacteria/viruses)
    • Limescale remover
    • Microfiber cloths (washed inbetween visits)
    • Rubber gloves
    • Sponges
    • Toilet cleaner
    • Bin bags
    • Duster
    • Floor cleaner

  • Can my Housekeeper iron clothes?

    They can do based on the arrangement you make with them.

  • What do we do?

    Jima Care advertise your profile to clients and there is no sign-up fee. JimaCare allows you to apply for jobs on the platform which are updated daily. JimaCare organises your carer insurance as long as you transact on the site JimaCare guarantees your payment from your clients to you (as long as a service agreement is made before work.

  • How do I become a care on the platform?

    You need to register, upload the required document. JimaCare staff will contact you to arrange for an interview.


    Tips for writing your personal statement

    Successful personal Statement answer the following question

    1. Who are you?
    2. What you can offer
    3. What are your goals as a carer?

  • Who will pay my traveling expenses?

    You are responsible for negotiating your terms with client as a self-employed carer. Your travelling expenses can be added to your hourly or weekly rate or make agreement with client to pay separately.
    You can Offset expenses for travelling when you are doing your tax return.

  • How much does Jimacare charges as fee?

    Jimacare charges 12% (+VAT) on all invoices for shift on the platform.
    The fee is used for marketing carer/ Childminder/ Housekeeper profile to thousands of client in UK.

  • Can another carer cover my shift

    Carers that need shift to be covered can reach out to fellow carers or contact jimacare office through email to make arrangement for shift to be covered.

  • Must I be self employed?

    Yes, You need to be self employed to carryout Care services through Jimacare or You must Trade through Ltd.

  • Who are Jimacare Clients?

    Anyone that need domiciliary Care services, or NHS Trust/ Care Homes that wants to hire Carers.

  • How do I become a Housekeeper?

    Register on our website and we will arrange interview for you.

Email: support@jimacare.com
Phone Number: 01182303044

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